Returns and Refunds Policy

Thank you for shopping at Optima Performance Chemicals.

If you are not entirely satisfied with your purchase, we're here to help.

Unopened and non customized products can be returned within 14 days of the original purchase date. Please see below for specifics on certain items.

All returned / exchanged items will incur a 15% restocking fee.

The buyer is responsible for shipping the item(s) back to Total Ink Solutions, and insuring them for damage.

  • To obtain a Return Merchandise Number (RMN), contact us:

    By phone number: (877) 937-6400

    By email:
    Create a shipping label by clicking here

    Please ship the product with its original packing and the RMN number:

  • Returns / Exchanges

    A new product may be exchanged for another product or returned for a refund, as long as the item is undamaged and unopened. The Buyer will be responsible for the shipping cost, and a 15% restocking fee will be deducted from the refund or exchange.

  • Damaged / Wrong items

    Any damaged item(s) will be replaced with the identical item(s). Any item(s) shipped in error will need to be returned and the correct items will be shipped to the customer ASAP. The cost of shipping on these issues will be covered by Total Ink Solutions.

  • Custom Items

    A customized / cut item may not be returned. Vinyl may only be returned if it is 5 yards or more and it is in retail condition.

  • Educational Classes

    Refunds are eligible up until 1 week before the class. Refunds after that period of time are not possible as we have booked the instructor, and purchased material required for the class.

  • Equipment Sales

    Equipment may not be returned. Please call (877) 937-6400 to discuss equipment issues.

  • Sale Items

    Sale items can be returned. If Free shipping was applied to your items. The shipping cost to you will be deducted from your refund.

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