Shipping & Delivery

At this time, Optima Performance Chemicals, LLC ships to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Optima Performance Chemicals ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Here are a few things to consider while you wait for your order:
  • We ship in business days. Monday - Friday, excluding national holidays.
  • Shipping starts from the date you received the “Your Order Has Shipped!” email.
  • Orders placed before 3PM EST will ship the same day, unless they are custom orders.

So when do you contact Redbubble? The calculator above lets you know the best time to message us. When that day rolls around. Even if your order hasn’t arrived by the listed date, it’s probably still on its way (and worth the wait).
  1. How much is shipping?

    Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and added on to your subtotal at the bottom of the page.

  2. Can I track my order?

    We rely on a network of shipping partners (UPS & FedEx) as well as local postal services (USPS) to get your order to your doorstep as soon as possible. Your tracking details will be included on your orders page after the order has shipped as well as on the shipping email we send you.

  3. Where does my order ship from?

    Our manufacturing and shipping location is in Hackensack, NJ. All orders will ship from this location, so please account for shipping times to your business accordingly.

  4. How do I get FREE SHIPPING and how does it work?

    You are eligible for FREE SHIPPING when you spend $200 or more on cleaning chemicals and supplies. Equipment is not eligible for FREE SHIPPING, and you will be charged for shipping if equipment is included in the order for the equipment portion. Also FREE SHIPPING is only for the contiguous United States, Hawaii, Alaska, Puerto Rico, and other territories and not eligible. With FREE SHIPPING we do not guarnatee a delivery time to your location. The order will still ship same day when placed before the cut off time, but we do use lower priced shipping options for this level of shipping so we can offer FREE SHIPPING to you.

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